Goal Bets Privacy Policy — Your Data, Our Responsibility

Goal Bets is a trusted online betting and gaming platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy explains in detail how Goal Bets collects, uses, and protects your personal information.

Some information may be collected from you when you use Goal Bets services. This is done to provide you with a better experience and to keep your account secure. Goal Bets never collects your data without your consent.

This Privacy Policy may be updated at any time. If changes are made, you will be notified via your registered email or through the platform. We recommend checking this page regularly.

Goal Bets collects only the information that is necessary. Collecting excessive or unnecessary data goes against our policy. A breakdown by category is provided below:

It is your responsibility to ensure that the information you provide at registration is accurate and up to date. Goal Bets is not liable for any account issues arising from incorrect information.

Goal Bets uses collected data only for specified purposes. Our data use policy is fully transparent and user-friendly. The primary purposes are outlined below:

• To create and manage your account and ensure its security.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer service and support.
• To keep you informed about new promotions, bonuses, and offers (with your consent).
• To improve platform services and enhance the overall user experience.
• To detect and prevent fraud and unauthorized access.
• To fulfill legal obligations.
• To ensure responsible gaming.

Goal Bets never transfers your data to third parties for marketing or advertising purposes. Your data is used solely to provide services to you.

Goal Bets stores your data on secure servers protected by the latest security measures. We follow international standards for all data storage practices.

How long your data is retained depends on the type of data and its purpose. All data is retained while your account is active. Even after an account is closed, certain data may be kept for a specified period as required by law.

• Account data: retained for as long as the account remains active.
• Transaction data: retained for up to 7 years (as required by law).
• Log files and technical data: retained for up to 1 year.
• Marketing communications: until you unsubscribe.
• Verification documents: retained for up to 5 years as required by law.

Once the retention period expires, data is securely deleted or anonymized.

Goal Bets generally does not share your personal information with third parties. However, there are specific circumstances where sharing may be necessary. These are clearly outlined below:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• Legal Authority: We may be required to disclose information to government authorities pursuant to a court order or legal obligation.
• Fraud Prevention Services: Limited data may be shared with verification service providers to prevent fraud and money laundering.
• Technology Partners: Technology service providers that support platform operations are bound by strict confidentiality agreements.

Outside of the cases mentioned above, Goal Bets never sells or transfers your data for free. When sharing information with third parties, only the minimum necessary data is provided.

Goal Bets uses cookies on its website. Cookies are small data files stored in your browser. They are used to enhance your experience and ensure the site functions correctly.

• Essential Cookies: Required for login sessions and site security. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps analyse site usage to improve our services.
• Marketing Cookies: Used to show relevant ads and offers. You can opt out of these at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some Goal Bets services from functioning properly.

Every Goal Bets user has certain fundamental rights over their own data. We respect these rights and do our best to address any requests as promptly as possible.

• Right to Access: You can request a copy of your stored data from Goal Bets at any time.
• Right to Rectification: Contact support to correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can request that the use of your data be restricted for specific reasons.
• Right to Portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You have the right to opt out of marketing communications at any time.

To exercise these rights, email us at support@goalbets.app. Goal Bets will typically respond within 30 business days.

Goal Bets uses state-of-the-art security technology to protect your data. Our security team monitors the platform 24/7 to detect any unusual activity.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA) is available.
• Automatic alerts for unusual logins or transactions.
• Regular security audits and vulnerability testing.
• Payment card details are never stored directly.
• Data backups are stored in secure, encrypted storage.

Please note that no transmission over the internet can be guaranteed as completely secure. While Goal Bets takes every precaution, you are also responsible for keeping your password and login credentials safe.

Goal Bets is strictly not intended for anyone under the age of 18. We never knowingly collect or store data from minors. If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.

• Age verification is carried out during the registration process.
• Proof of age may be requested if there is any doubt.
• If a parent or guardian reports a minor's account, Goal Bets will take immediate action.

If you have any questions about this Privacy Policy or would like to submit a data-related request, contact Goal Bets through the following:

• Email: support@goalbets.app
• Subject: Write "Privacy Policy Request" in the subject line.
• Response Time: Typically within 24–48 hours.

Goal Bets is always committed to respecting your privacy. Our support team is ready to address any concerns or questions you may have.